PREVIOUS COLLECTIONS NOTE: PLEASE BE AWARE THAT ALL PRODUCTS ON SALE FROM PREVIOUS COLLECTIONS ARE NOT REFUNDABLE.
WHAT IS OUR RETURN POLICY?
We want to make sure that you are completely satisfied with your purchases. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within twenty (20) days from the date of delivery. Before sending any products back to us contact with the company, please make sure that all of the following conditions have been correctly satisfied.
The product you wish to return:
- must be unused, unworn, unwashed and in the same condition in which it was received by you
- must be returned complete with all of its parts and accessories
- must be shipped back to our fulfilment house within twenty (20) days of the date of delivery
- must be sent in one single shipment; products that belong to the same order must be returned to us at the same time
If all of these conditions are satisfied, we will Refund the value of the returned product(s), Sales Tax included, less any original shipping costs. You may also exchange your returned product(s) with another one or many products.
If you desire to return some items first contact us via [email protected] so we can arrange the return through APOST if the orders are from Greece and for outside orders we send returning labels from DHL. The contact with us is important so you want be charged the shipping cost of your package's return.
For orders from Greece, you may return us the product(s) through APOST and we will cover the shipment costs. As soon as we receive the product, we can proceed to Refund you for the returned product(s) value. If you prefer you can send the return at your expense, with a courier of your choice. We are not responsible for any loss or damage to products if you ship your return without using APOST.
For orders outside Greece, you may return us the product(s) at your own shipment costs. As soon as we receive the product, we can proceed to Refund you for the returned product(s) value.
We will not issue any Refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within 30 (thirty) days of being notified that you are not entitled to a Refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received by Provider’s fulfilment house.
If you do not request the return of your merchandise within said thirty-day period, you authorize Provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.
WHAT IS OUR REFUND POLICY?
Refunds are processed within approximately three (3) business days of our receipt of your merchandise.
For orders paid via PayPal, Refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.
For orders paid either with Cash-On-Delivery or via Debit/Credit Card, we would like you to send us as well your bank account’s IBAN number, the bank’s name and your full name of account holder. Refund times will depend on the credit or debit card company’s policies. Be aware that the Refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees
ALL ITEMS MAY BE EXCHANGED OR REFUNDED. THIS IS NOT VALID FOR PROCUCTS OF PREVIOUS COLLECTIONS.
WHAT ABOUT FORCE MAJEURE?
Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.